Experienced UX/UI Designer with a strong background of delivery of complex digital experiences across a wide variety of digital clients. Skilled in interaction design, visual design, and user-centred design, I excel at translating user needs and business requirements into intuitive and scalable design solutions. Collaborative by nature, I work closely with brand and development teams to align digital experiences with brand standards while fostering a culture of evidence-based design. I have also spent several years managing creative teams and working at board level to convert creative vision into bottom line outcomes.
Experience
Mar 2021 to present Glasgow, remote
Senior UX Designer
Reason Digital
Human-centred UX and research for third sector organisations; accessibility and service design.
Lead end-to-end discovery, prototype and delivery, turning complex policy and charity needs into clear deliverables (user journeys, IA and design systems).
Plan and run inclusive, trauma-informed research (surveys, interviews, moderated testing) with vulnerable users; translate insights into actionable backlogs.
Champion WCAG-aligned patterns; partner with developers to ship accessible, performant UIs and measurable UX improvements.
Facilitate workshops with stakeholders to align on problem statements, success metrics and service blueprints.
Mentor designers; improve team rituals (crits, design ops, reusable components) to increase quality and velocity.
Jun 2015 to Mar 2021 Hunedoara, Romania, remote
Creative Director (self-employed)
Jacob&Rufus
Independent design practice delivering UX, brand and packaging design, often in collaboration with agencies.
Partnered with agencies to provide design expertise for integrated campaigns and marketing activations.
Built strong repeat relationships through reliable delivery and a collaborative working style.
Dec 2012 to Apr 2015 Melbourne, Australia
Creative Director (Asia Pacific Board)
Precedent
Led the Melbourne studio, set up by the London agency.
Hired and managed two designers and led the agency’s creative output in Australia.
Shipped UX and brand-led platforms for RSPCA, Australian Red Cross Blood Service, Monash and Curtin University, AICD, Water Corporation and Perth Arena.
Partnered with account and tech leads to land and deliver seven-figure multi-site programmes.
Oct 2008 to Nov 2012 Edinburgh, Scotland
Creative Director, Board Member and Shareholder
Line Digital
Creative digital solutions for clients including IKEA, Tesco Bank, Standard Life, Scottish Friendly and Edinburgh Festivals.
Board responsibilities: pipeline, hiring and studio growth.
Jan 2005 to Oct 2008 Glasgow, Scotland
Head of Digital
Good Creative
Brought digital expertise into a brand and packaging agency, extending its offer into online channels.
Aug 2004 to Dec 2004 Glasgow, Scotland
Digital Designer
The Hub Agency
Brought digital capability into an offline agency; delivered early responsive and interactive work.
Jul 2001 to Jul 2004 Glasgow, Scotland
Creative
It’s Not Rocket Science (acquired by Wheel/LBi)
Concept to delivery for the Home Office, Brylcreem and Scottish Power; secondment after the acquisition.
Jul 2000 to Jun 2001 Glasgow, Scotland
Flash Developer
Black ID
Led 4 developers; shipped rich media for MTV, Channel 4, Burger King, BT Cellnet and SQA.
Jun 1998 to Jun 2000 Aberdeen, Scotland
Junior Designer
Imajica
Studio all-rounder across design and early web for BP, Shell and Highland Distillers.
Projects
Founder and Director (pro bono), 2003 to 2012
Long Lunch
Not-for-profit lecture series connecting students and industry.
Co-founded and curated talks; built a community spanning students, designers and creative leaders.
Mentored with Edinburgh College of Art and Telford College.
Education
Jun 1996 to Jun 1998 Aberdeen, Scotland
HND, Computer Graphic Design and Production (Class Representative)