Mar 2021 to present
Glasgow, remote
Senior UX Designer
Reason Digital
- Human-centred UX and research for third sector organisations; accessibility and service design.
- Lead end-to-end discovery, prototype and delivery, turning complex policy and charity needs into clear deliverables (user journeys, IA and design systems).
- Plan and run inclusive, trauma-informed research (surveys, interviews, moderated testing) with vulnerable users; translate insights into actionable backlogs.
- Champion WCAG-aligned patterns; partner with developers to ship accessible, performant UIs and measurable UX improvements.
- Facilitate workshops with stakeholders to align on problem statements, success metrics and service blueprints.
- Mentor designers; improve team rituals (crits, design ops, reusable components) to increase quality and velocity.
Jun 2015 to Mar 2021
Hunedoara, Romania, remote
Creative Director (self-employed)
Jacob&Rufus
- Independent design practice delivering UX, brand and packaging design, often in collaboration with agencies.
- Partnered with agencies to provide design expertise for integrated campaigns and marketing activations.
- Built strong repeat relationships through reliable delivery and a collaborative working style.
Dec 2012 to Apr 2015
Melbourne, Australia
Creative Director (Asia Pacific Board)
Precedent
- Led the Melbourne studio, set up by the London agency.
- Hired and managed two designers and led the agency’s creative output in Australia.
- Shipped UX and brand-led platforms for RSPCA, Australian Red Cross Blood Service, Monash and Curtin University, AICD, Water Corporation and Perth Arena.
- Partnered with account and tech leads to land and deliver seven-figure multi-site programmes.
Oct 2008 to Nov 2012
Edinburgh, Scotland
Creative Director, Board Member and Shareholder
Line Digital
- Creative digital solutions for clients including IKEA, Tesco Bank, Standard Life, Scottish Friendly and Edinburgh Festivals.
- Board responsibilities: pipeline, hiring and studio growth.
Jan 2005 to Oct 2008
Glasgow, Scotland
Head of Digital
Good Creative
- Brought digital expertise into a brand and packaging agency, extending its offer into online channels.
Aug 2004 to Dec 2004
Glasgow, Scotland
Digital Designer
The Hub Agency
- Brought digital capability into an offline agency; delivered early responsive and interactive work.
Jul 2001 to Jul 2004
Glasgow, Scotland
Creative
It’s Not Rocket Science (acquired by Wheel/LBi)
- Concept to delivery for the Home Office, Brylcreem and Scottish Power; secondment after the acquisition.
Jul 2000 to Jun 2001
Glasgow, Scotland
Flash Developer
Black ID
- Led 4 developers; shipped rich media for MTV, Channel 4, Burger King, BT Cellnet and SQA.
Jun 1998 to Jun 2000
Aberdeen, Scotland
Junior Designer
Imajica
- Studio all-rounder across design and early web for BP, Shell and Highland Distillers.